Ideas to help your organization increase patient satisfaction and HCAHPS scores.

Meet Dusty

 

Dusty Deringer is Director of Service Excellence at Providence Hospitals in Columbia, South Carolina. He has led large, multi-specialty organizations to the top 1 percent nationally in patient satisfaction, the top quartile in HCAHPS, and his organizations have all been awarded the Outstanding Patient Experience Award given by HealthGrades, Inc.

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Read Dusty's Blog

 

Dusty has presented to thousands of healthcare staff, leadership groups and physicians throughout the country about developing service cultures that last. Find out when Dusty will be in a city near you.

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