A memorable and dynamic speaker and consultant, Dusty Deringer is Director of Service Excellence at Providence Hospitals in Columbia, South Carolina. He formerly served as Director of Customer Service for Luther Midelfort - Mayo Health System in Eau Claire, Wisconsin and Director of Patient Access/Customer Service Coordinator for St. John's Regional Medical Center in Joplin, Missouri. Each of these organizations enjoy high patient satisfaction and HCAHPS scores as well as the honor of being awarded the Outstanding Patient Experience Award by HealthGrades, Inc.

Described as a change agent by many, Dusty has led successful improvement initiatives for large multi-specialty healthcare organizations and has an accomplished track record of leading organizations to top patient satisfaction rankings.

Dusty has served in various capacities including patient care specialist, emergency medical technician, patient advocate, customer service manager, and director of patient access. He is an active member in the Society for Consumer Healthcare Advocacy, American Society for Healthcare Risk Management, and the American College of Healthcare Executives.

A dedicated public servant, Dusty has worked as a volunteer firefighter/EMT, the vice president of his local chamber of commerce, and as a city councilman. Dusty enjoys spending his downtime with his wife Shea and their boys Dasan and Jackson at their home in South Carolina.

Dusty has presented to thousands of healthcare and business professionals across the United States, Canada, and Australia, and has written and contributed to articles published around the world.