Q: Do you adapt your presentation to meet our needs?
A: Certainly. While much of my content remains the same, I will work with you to incorporate your service message in my presentation.

Q: Do you offer consulting services?
A: Yes.  I can work with you and your organization to increase patient satisfaction scores, develop service initiatives, and implement complaint management systems and processes.

Q: Do you have a list of presentations?
A: My most popular presentations are:

• Developing a successful service infrastructure
• Listening
• Why the first two seconds are the most important
• The art of effective communication
• Service recovery tools and techniques
• The art of dealing with angry customers

Q: How long are your presentations?
A: Presentations vary based on your organization's needs.

Q: Do you have a videotape I can preview?
A: Yes, please contact me and I will provide you with a sample.

Q: Do you provide handouts?
A: Yes, I will provide you with a master copy in advance. This master can be reproduced for the group.

Q: Can we videotape or audiotape your presentation?
A: Yes, provided it is agreed to in our original agreement and it used for in-house purposes only.

Q: What is the best way to contact you?
A: By email at dusty@dustyderinger.com. You may also call me anytime at (803) 979-7086.

Q: How do I get more information about your programs?
A: For additional information, please call me at (803) 979-7086 or e-mail me at dusty@dustyderinger.com