Maybe working in healthcare isn't so good after all.  Especially when you start noticing the details.

My oldest son developed a swollen lymph node in his neck and my wife and I thought it right to take him down the road to the small fast trac unit ran by the local hospital in our town.  When we arrived I was struck by how dirty the place was.  I've seen hospitals in Third World countries that were cleaner.  Yuck.

What does it really take to ensure that your department is clean?  Monitoring? Check. Staff involvement? Check. Someone to actually clean? Check.  Some would place the total blame for an unclean facility on the housekeeping staff.  We all know that should never be the case.  Most hospitals pay housekeepers $7.00-$9.00 per hour and they treat them like second class citizens.  How does that make any sense when they can just as easily go down the street to the fast food joint, make the same money, get a uniform, and a free chicken and biscut everyday? 

It's simple.  You've heard this before.  What you give is what you get.  Pay a decent wage, get a decent person.  Give appropriate training, get better outcomes.  What you can expect if you don't do these necessary things is what I got last night.  I guess it comes down to this: If you don't give what is necessary, you won't get business from your customers.